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A student may request information about the tracking of an order, after having placed a replacement order or after graduation.
Log in to Paradigm.
Select “paper credential search”
Enter the student’s diploma name, or their student ID.
Access information about the address, the tracking information, etc. by clicking through the various tabs, and share that information with the graduate.
If the search brings no results, check to see if the student’s diploma is on hold (or may have been at the time of graduation) and contact the student about resolving the hold.
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PDF diplomas may be difficult for learners to access once the order is completed. They will receive an email at the address they indicated that the order is ready, but are unable to access Gibson or are struggling to collect their diploma.
Collect the document for them and email it to the address they indicated on the diploma (or responding to the email they have sent requesting the document.)
Log in to Paradigm.
Select “digital credential search”
Search by student name; enter the graduate name in the field below the drop down.
Click on the arrow on the left side of the order to open more details; click on the CeDiD link to download the document. You should NOT receive a warning about being charged (as the payment has already been made by the student for this document and we will be invoiced for it separately.)
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