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Callers (customers)

Callers can submit a new ticket in one of two ways:

1. Use the Frevvo form.

2. Sending an email to help@tulane.edu with “#registrar” anywhere in the subject line.

Phone/Walk-ins

We can create a new ticket in response to walk-in/phone inquiries in one of two ways:

1. RECOMMENDED: Use the Frevvo form

2. Create a new ticket in ServiceNow

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Creating a ticket from an email

We can also forward any email to help@tulane.edu and add “#registrar” anywhere in the subject line.

Your name/name on the email account will be in the Caller field on the ticket, so if the customer is a TU user, be sure to update the Caller field to their name.

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Submitting an IT ticket as a customer

Submit a ticket >

If a user uses the IT portal, IT will identify and assign tickets to our assignment group.

Viewing the tickets you’ve opened as a customer:

• “front end”

• “back end”