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Any incidents from Joanie Vicknair asking for assignment to me can be assigned to Michelle.
Anything else can be submitted as an incident and assigned to me. This includes duplicate IDs. Be sure to let the caller know when I’ll return to service to help them manage their expectations.
ServiceNow delegate instructions
When you receive an email with the subject "Banner Request Form - An approval is requested", open a ticket.
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It makes communication with the new user easier and clearer. When I communicate directly from the request (REQ), requested item (RITM), or task (TASK), users see it as progress on their request rather than communication from me. |
Enter the name of the person the request is for as the caller. If the user requesting is different from the person it's requested for, add them as a watcher.
Copy the FERPA training and Banner training sections from Requesting Banner access and/or training and email it to the caller via ticket.
Assign the ticket to me and add yourself as a watcher in case they need any help while I'm away.
Until the request is approve, you will receive a reminder email each day. If you’re not sure if a ticket has already been opened for a given request, you can check my list. I do not approve requests until I confirm FERPA training and Banner training are both done.
If the new user is an affiliate/student, they won't be able to use the link in the above article. They'll need to be /wiki/spaces/REGISTRAR/pages/133922817. I'm working with IT so that Colette, Steph D or Smackin can set up affiliates/students and check completion. If the person says the link doesn't work, it's likely because they're an affiliate/student.