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I try to handle the bulk of access requests for our tools. You may find our Registrar access management to be a helpful guide.
Steph D can help with this while I’m out.
Incident management
Incidents should be assigned at least 3 times per day. I recommend around 9am, midday-ish, and around 4pm.Incidents assigned to Denise
Any incidents from Joanie Vicknair asking for assignment to me can be assigned to Michelle.
Anything else can be submitted as an incident and assigned to me. This includes duplicate IDs. Be sure to let the caller know when I’ll return to service to help them manage their expectations.
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