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- Rosie and Tona will review the Banner Guide to determine which new articles should be developed and which should be enhanced (unclear, outdated, need screenshots, etc.). Honest feedback is appreciated.
- Denise will develop a Registrar Tools Guide as a reference point for users to understand the systems we use, add link to ServiceNow for customers article to Banner Guide. Follow-up: A list of our tools will be available on our new website, which launches in November; see a draft. Updated Banner Guide to include link to ServiceNow guidance.
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