Banner access and training
Banner access/training inquiries- copy and paste as a response to the caller/email.
If a caller has a question about how to find something in Banner or how to use a particular screen, anyone who has experience with the screen can help the caller.
Colette can help with Banner access troubleshooting.
Registrar tools access
I try to handle the bulk of access requests for our tools. You may find our Registrar access management to be a helpful guide.
Steph D can help with this while I’m out.
Incident management
Incidents should be assigned at least 3 times per day. I recommend around 9am, midday-ish, and around 4pm.
Any incidents from Joanie Vicknair asking for assignment to me can be assigned to Michelle
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Anything else can be submitted as an incident and assigned to me
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. This includes duplicate IDs. Be sure to let the caller know
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when I’ll return to service to help them manage their expectations.
All emails received during this time will be archived, so if you’d like, collect a list of everything I missed that you think I might be interested in and send me a digest on Wednesday or set up a time to fill me in.
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