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Administrative Program Directors (APCs) need access to Registrar tools to respond to schedule changes.
Priorities synchronizing with the Assistant Dean, PM, and APCs have been limited. There may be a misalignment, perceived or true, in what’s discussed with the APCs and what’s discussed with the PM by the Assistant Dean. This misalignment leads to a break in the internal business process.
Development of the PM has been limited.
The PM’s communication style does not match that of the needs of the group leading to interpersonal tension and confusion about the steps of a given process.
PDs would benefit from having a high-level understanding of the general catalog publishing and class scheduling cycles for their internal planning.
Recommendations
Provide edit access to the scheduling application CLSS to APCs. The Registrar has an open request for this access which will be fulfilled unless otherwise cancelled by Associate Dean Scott Bernhard.
Schedule regular priorities synchronizations to include the Assistant Dean, PM, and APCs to align on priorities, processes, and ensure all understand requirements.
Provide coaching opportunities for the PM to develop communication skills to deliver information in a way that is clear and direct while preserving sensitivity to the requirements of the situation.
With mentoring, provide the PM the opportunity to share expertise, train, and advise in a structured, mutually agreed-upon manner.
Identify the procedures to be transitioned to the APCs from the PM and develop a plan to train and provide support as needed.
Provide the PDs with catalog and class scheduling timelines.
The university catalog review cycle is available on the Registrar’s website. Direct link to the PDF >
See Appendix 1 for the class scheduling cycle.