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A large population of students will not have Tulane email addresses.
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Verify the requestor’s identity.
Verify the student’s identity using all of the following criteria in SPAIDEN:
Full Name (include consideration of maiden or other possible names)
DOB
Last 4 of SSN
Permanent address
Emergency contact
Ask if they earned a degree while at Tulane.
Yes - confirm in SHADEGR.
Enter 1 in the Degree Sequence number in Key block. Next block to verify degree award (must be AW in Curricula Summary). Verify degree type and major.
No - verify in SGASTDN
Verify program and field of study under Curricula Summary
Ask for names of professors taken, names of specific courses they took, or other majors they studied if you feel that you need additional verification.
2. Check their email address in the Email tab. Determine whether their Tulane email address is active or inactive/does not exist.
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Their username is their Tulane email address up to “@tulane.edu”. The password is the same as the email password.
The password can be reset by calling the Help Desk at 862-8888 or follow the prompts at the Self-Service Password Portal. In order to reset their password, they must have access to their type 20 email account (in SPAIDEN). Ask them their non-Tulane email address on file, and if they can provide it, let them know that the link to reset their password from IT will be sent to that email address.
If they don’t know their type 20 email address, you can enter a new email address once you have verified their identity.
(can you overwrite and save, or should a new type 20 be added?)
If the Tulane email account does not exist or is inactive:
After verifying the student’s identity, add their email address as a type 20 email.
Activate the TU email address.
Direct the student to return to Gibson, select the “I forgot my username/password” link. They should enter the email address they gave you (their type 20) and follow the prompts.