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Managing or checking the status of an incident/request
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Current students and employees
You can view your open incidents in the IT portal. (Note: the tool we use is provided by IT, so all open Registrar incidents you created will display here in the IT portal.)
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Instead of submitting a new incident to check the status of an incident you previously opened, you should review your open incidents in the IT portal. Duplicate incidents can result in incorrect or incomplete processing of your incident.
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Alumni and third parties
When you submit an incident/request, you will receive an email notification that an incident was created. Reply to that email to inquire about the status of your incident.
Any comments or questions from the agent will be sent to you via email and you can reply to those emails with a response.
Adding additional information to an open incident/request
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